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please note we typically process orders within one business day (monday through friday), but we do not process, ship or deliver on weekends or US holidays. if you need a piece more quickly, expedited shipping is available at checkout within the US. expedited orders placed after 12 pm EST on friday or during the weekend will be processed the next business day and shipped via 2-day shipping.

order information

please contact our client team athello@lunaticfemme.com with your name, order number, what product is missing. if possible, include a picture of the entire order out of the package.

please contact our client team athello@lunaticfemme.com, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. we will respond within 24 hours.

you can create an account here by entering your name, email and a password of your choice.

it typically takes 5 to 7 business days for a refund to show up on a credit card. if it has been longer than 10 business days and you do not see the refund, please email us at hello@lunaticfemme.com withyour name, order number, tracking return information and the items you returned. we will respond within 24 hours.

shipping + returns

we accept Visa, MasterCard, Discover, American Express, PayPal. when you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability and your order is ready to be shipped. if you are having difficulty processing payment, please email us at hello@lunaticfemme.com.

we ship to all 50 states and Canada.

only Canada at this time.

  • full-priced items are eligible for a full refund less a $5 restocking fee.
  • sale items are eligible for exchange or credit only.
  • final sale items cannot be returned or exchanged.
  • all returns must be requested within 21 days from the date of receipt via hello@lunaticfemme.com.
  • all items should be returned in their original packaging with tags attached, hygiene strips in place and show no signs of wear.
  • shipping charges are not refundable.
  • international duties and taxes, which are calculated at checkout, are not refundable.
  • upon receipt of returned goods, lunatic femme reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • stickers are final sale and not eligible for returns.

no.

if by chance a package is lost in transit, we’re happy to work with you to resolve the issue, but we kindly ask that you must report your lost package to the carrier before reaching out to hello@lunaticfemme.com.

lunatic femme is not responsible for items once they have been delivered to the address provided by the client.

once you have submitted your order, we have limited ability to make modifications. please contact us as soon as possible at hello@lunaticfemme.com with any requests.

once your order has shipped, you will be sent a shipping confirmation email including the tracking number for your package.

promotion policies

please enter your promotional code in the box that says “discount code” on the checkout page and hit the “apply” button.

only one promotional code will be honored per order.

contact us, lunatic

for inquiries regarding recent orders, shipping or processing a return, please reach out at hello@lunaticfemme.com. curious about products? please also use hello@lunaticfemme.com and allow 24 to 48 hours for a team member to get back to you.