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exchanges & returns

shipping

  • free domestic shipping.
  • we ship to all 50 states and Canada.

exchanges + returns

  • full-priced items are eligible for a full refund less a $5 restocking fee.
  • sale items are eligible for exchange or credit only.
  • final sale items cannot be returned or exchanged.
  • all returns must be requested within 21 days from the date of receipt via hello@lunaticfemme.com.
  • all items should be returned in their original packaging with tags attached, hygiene strips in place and show no signs of wear.
  • shipping charges are not refundable.
  • international duties and taxes, which are calculated at checkout, are not refundable.
  • upon receipt of returned goods, lunatic femme reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • stickers are final sale and not eligible for returns.